FAQs
We support imaging centers, diagnostic labs, urgent care units, hospitals, and outpatient facilities that need efficient, HIPAA-compliant radiology workflow management.
We coordinate with licensed U.S.-based radiologists and third-party groups. Our role is operational — managing secure workflows, scheduling, and communication.
We prioritize urgent cases and ensure rapid coordination. Actual report turnaround depends on the radiologist’s availability, but we streamline the flow to minimize delays.
Yes. We provide support for night coverage, weekend shifts, and on-demand coordination to keep your diagnostic services running continuously.
Yes, we work alongside your tech team or vendor to ensure smooth integration and compatibility.
We perform a brief workflow assessment, establish secure channels, assign a support team, and begin onboarding within a few business days.
Absolutely. Every team member is HIPAA-trained, and all communication and file transfers are encrypted.
Yes, we offer flexible onboarding options — no long-term contracts required.
Virtual Front Desk – FAQs
They manage incoming calls, appointment bookings, basic triage questions, patient reminders, and insurance verifications.
Yes, all agents are trained in healthcare-specific communication, compliance, and patient interaction best practices.
We operate under your brand. Our agents use your script and style guidelines to offer a seamless patient experience.
Yes. You can adjust coverage hours and workload based on your seasonal or monthly needs.
Yes, our teams are selected for clear, fluent English and professional phone presence, suitable for U.S. patient interactions.
Absolutely. We offer customizable schedules — full-time, part-time, or just after-hours.
Medical Scheduling – FAQs
We use digital calendars, EMR access (if permitted), and dedicated staff to schedule, confirm, and reschedule appointments without overbooking.
Yes — we send SMS, email, or call reminders depending on your preferences.
Yes, our agents can update your calendar, manage patient reassignments, and fill last-minute openings where possible.
Definitely. We’re equipped to manage scheduling across clinics, departments, or physician networks.
Yes, if your workflow allows it, we can coordinate appointment setting between referring doctors and specialists.
Yes — we follow your access control and limit tasks to only what you authorize.
Billing & Coding Support – FAQs
We offer partial or full-cycle billing support depending on your needs — including coding review, claim submission, and insurance follow-ups.
Yes. Our billing professionals are experienced in U.S. healthcare billing workflows and trained in HIPAA-compliant documentation.
Yes — we adapt to your system (Kareo, AdvancedMD, etc.) and work within your environment securely.
We identify errors, correct them promptly, and resubmit denied claims to maximize recovery.
Yes, if allowed, we can communicate with patients to clarify statements or follow up on overdue balances.
All information is encrypted, handled over secure connections, and processed by HIPAA-trained staff only.
Credentialing Support – FAQs
We assist with initial credentialing, re-credentialing, payer enrollments, CAQH profiles, and document gathering.
Yes — we support solo practitioners, group practices, and multi-location facilities.
It varies by payer and state, but we fast-track the process by ensuring all submissions are complete and accurate upfront.
Yes — we offer expedited credentialing assistance where possible (dependent on payer response times).
We provide regular status updates and keep a shared tracker (Google Sheets, Airtable, etc.) if desired.
Absolutely. We can audit prior submissions and help correct incomplete or denied applications.
Telemedicine Support – FAQs
We work with major platforms like Doxy.me, Zoom Health, Amwell, and EHR-integrated systems.
We help with patient onboarding, reminder calls, tech troubleshooting, and EHR documentation support.
Yes — we can remain available during patient sessions for backend support if needed (via chat or parallel team member).
Yes — we adapt our support style to the nature of your specialty.
Absolutely. All team members follow strict HIPAA guidelines for virtual care assistance.
We offer flexible scheduling — full-day, half-day, or after-hours coverage to match your patient load.
Have more questions? Book a Free Consultancy Call!
Let’s discuss how SwiftCare can help your practice run smoother, faster, and more affordably.